Refund policy

Refund Policy

At Decor Wonders, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds

• To be eligible for a refund, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.

2. Refund Process

• To initiate a refund, please contact us at thedecorwonders@gmail.com within 14 days of receiving your order.
• Provide your order number and a brief description of the issue with the product.

3. Non-Refundable Items

• Certain types of goods are exempt from being returned, such as:
  • Gift cards
  • Custom or personalized items
  • Sale items

4. Return Shipping

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Processing Time

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Contact Us

If you have any questions about our refund policy, please contact us at thedecorwonders@gmail.com.